Return Policy

Eligibility for Returns
  1. Returns are only accepted for products that are unopened, unused, and in their original packaging.
  2. Requests for returns must be made within 7 days of receiving the product.
Process for Returns
  1. Contact our customer service team at biqpharma@live.com to initiate a return.
  2. Provide proof of purchase and details of the product to be returned.
  3. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Non-Returnable Items
  1. Opened or used products
  2. Products damaged due to improper handling
  3. Items marked as final sale

Exchange Policy

Eligibility for Exchange

  1. Exchanges are accepted for defective or damaged items only.
  2. Requests for exchanges must be made within 7 days of receiving the product.

Process for Exchanges

  1. Contact our customer service team at [email] with proof of purchase and details of the issue.
  2. Upon approval, send the defective product back to BIQ Pharma.
  3. A replacement product will be shipped after the returned product is received and inspected.